Returns & Refunds Policy
At mwallpaper, returns are easy! We strive to offer the best shopping experience, including fast and hassle-free returns. Please contact Customer Service to process your return.
Refund time: 3 working days after receipt of the goods.
Note: A few items can’t be returned, including:
· Clearance items
· Customized items
· Items marked “Non-Returnable” on the product page
Please note: Any items returned without authorization will not qualify for a refund and be rejected on delivery to our returns center.
Customers can initiate a return within 14 days of receipt. On the occasion that you receive an item that you just don't like or that doesn't match your decor or change your mind.
All returned items must be in brand-new condition, uninstalled and/or non-assembled, unused, no pieces missing and with original tags and packaging. You are responsible for the return shipping cost on
all items returned or exchanged for non-quality issues. We reserve the right to deduct the restocking fee from your refund when the returned item is not considered to be in its original packaging/condition
or damaged. You will be charged a minimum restocking fee of 15% of the invoice total on all furniture returns.
To qualify for a defective return, one of the following must apply:
-Incorrect item was received
We recommend to check the items within 48 hours of receipt and report to our customer service as soon as possible. Please be sure to include the copy of your original order confirmation, confirm the item number & Qty of the defective item(s), provide -Item has a defect or is faulty or malfunction or video evidence clearly showing the problem.
Depending on the situation, we will be responsible for refunds, exchange or replacements according to your preference within 14 days of receipt. After 14 days, Mwallpaper will make every attempt to rectify, however charges may apply. But manufacturer defects found after 30 days of receipt are directed to the manufacturer’s warranty.
1. Damaged merchandise includes items that have been damaged in route
In order to assist you efficiently, we ask that you report to Customer Service the receipt of a damaged product within 48 hours of delivery and do not discard the damaged item&its packaging.
2. Undeliverable and Refused Package
If a delivery is refused for any reason or considered undeliverable due to an invalid shipping address, you will be charged a penalty that may include, but not limited to extra shipping charges and handling fees.